Shipping Policy

This Shipping Policy outlines how and when I process and ship orders placed through my website. My goal is to provide a smooth and transparent experience for every customer by setting clear expectations for delivery times, costs, and procedures.

By placing an order on this website, you agree to the terms described below.

Order Processing Time

All orders are processed within 2–5 business days, unless otherwise noted on the product page.
Custom or made-to-order items may require additional processing time; estimated timelines will be communicated via email.

Shipping Methods & Costs

I currently ship via Colissimo for domestic and international orders.
Shipping costs are calculated at checkout based on your location and the size/weight of the order.
You will receive a tracking number by email once your order has been dispatched.

Domestic & International Shipping

Domestic (France): Delivery typically takes 2–5 business days after dispatch.
International: Delivery may take 5–21 business days, depending on the destination.
Please note that international shipments may experience delays due to customs processing or other unforeseen circumstances.

Lost or Damaged Packages

If your package arrives damaged, please contact me within 48 hours with photos of the packaging and item(s).
If your order is marked as delivered but you have not received it, please first check with neighbors or your local postal service. If it cannot be located, contact me so we can investigate the issue together.